SophiaOps

Privacy Policy

Last updated: July 27, 2026

Sophia Ops ("we", "us", "our") is a custom software studio based in New Westminster, BC, Canada. This policy explains what personal information we collect, how we use it, and the choices you have, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

We collect information you provide directly to us, including through contact forms on this website, email, lead forms on Facebook/Instagram (Meta Lead Ads), or comments/messages on our social media pages. This may include:

  • Your name, email address, and phone number.
  • Information about your business and the project or service you are inquiring about.
  • Any message or details you choose to share with us.

How we use your information

We use the information we collect to:

  • Respond to your inquiry and follow up about a free technical assessment, estimate, or quote.
  • Communicate with you about our services, including occasional relevant updates, which you can opt out of at any time.
  • Improve our services and understand which marketing channels are most helpful to prospective clients.

How your information is stored and shared

Information you submit is stored on our own managed cloud infrastructure. We use trusted third-party service providers to operate our business, including Meta (Facebook/Instagram) for lead ads and Make.com for automating how inquiries reach our team. We do not sell your personal information to third parties.

Your choices and rights

You can ask us to access, correct, or delete the personal information we hold about you, or unsubscribe from future communications, at any time by contacting us at representative@sophiaops.ca.

Data retention

We retain your information for as long as needed to respond to your inquiry, provide our services, or as required by law, after which it is deleted or anonymized.

Contact us

If you have any questions about this policy or how we handle your information, contact us at representative@sophiaops.ca. Sophia Ops is based in New Westminster, BC, Canada.